Exchange and Refund Policy

Here at Mon Petit Brésil, we strive to ensure the complete satisfaction of our customers. If you receive a product that doesn't meet your expectations, we're here to help. Please review our exchanges and refunds policy below to understand how we can help you:

What is my tracking code?

• The tracking number is provided via email, if you do not receive it, please contact us.
• NOTE: It is the customer's responsibility to monitor the tracking code.

My order arrived damaged, missing an item or something that did not match:

• You must contact us, send images of what happened so that our team can analyze and resolve it in the best way, resending the products or issuing a refund.

My order is lost:

• You can rest assured if the carrier loses your order more than 10 business days after purchase, we will resend your products or refund the entire order to you.

Exchanges:

• If you need to exchange one item for another, please contact us within 7 days of receiving the product.
• The item must be in the same condition as it was received, with no signs of use or damage.
• The customer is responsible for return and reshipment shipping costs unless the reason for the exchange is due to an error on our part (e.g., wrong product shipped or product damaged in transit).

Refunds:

• If something happens to your product while transporting it to your home that makes it impossible to consume or you receive a wrong product that is not in accordance with your order, just contact us via WhatsApp or email for a refund or resend. .
• Refunds will be issued to the original payment method used to make the purchase.

I chose Home Delivery and I wasn't home at the time of delivery, what should I do?

• It is necessary for the customer to follow the tracking code so that they are at home at the time of delivery.
• If the delivery person tries to make the delivery and is not answered, the carrier will leave the order at the nearest available pick-up point to your address. It is the customer's responsibility to pick up the order at the location provided.
• If the order returns to our stock, we will follow the procedure described in the topic “Orders returned to stock”.

Returned Orders to Stock:

• If your order returns to our stock, due to not following the tracking code and not picking it up at the collection point within the deadline, the customer is responsible for the shipping costs to send the products back + a fee of 5 euros due to the need reassembling the order for shipping.
• If any product expires during this process of returning it to our stock and resending it, we are not responsible, and the customer may accept its resending in this way or its disposal in our stock. (remember that all product validity dates are described on the product page and can be checked before making the purchase)
• This does not only apply if the reason for the return is due to an error on our part.
• NOTE: It is the customer's responsibility to monitor the tracking code, the tracking number will be communicated via email, if you do not receive it, please contact us.

How to initiate a return or refund:

• To initiate an exchange or refund, please contact us via our WhatsApp +33 7 67 43 18 25 contact on the website or send an emailinfo@ monpetitbresil.com.
• Please provide your order number and details about the reason for the exchange or refund and our team will assist you in resolving it.

Contact us:
If you have any questions about our exchange and refund policy, do not hesitate to contact us by emailinfo@monpetitbresil. com or Whatsapp +33 7 67 43 18 25.